Terms of service

The agreement

These terms are the agreement between you, the agency or person opening a workspace, and RecruiterGTM, which operates Pulse Recruit at pulse.recruitergtm.io. By creating a workspace or using the service you accept them.

If you are accepting on behalf of an agency, you confirm you have authority to bind it. In that case you means the agency.

The privacy policy and the cookie policy form part of this agreement. Where a term here and a term there genuinely conflict on a data question, the privacy policy governs.

Your account

You are responsible for everything done under your workspace, including by the people you invite. Keep credentials to yourself, use a password you have not used elsewhere, and remove people who leave.

Accounts are for named individuals. Sharing one login between several recruiters is not permitted, mainly because the audit trail and the ownership of records both stop meaning anything when you do.

You must be at least 18 and using Pulse for business purposes. Give us accurate account and billing details and keep them current.

Tell us promptly at operations@recruitergtm.com if you believe an account has been compromised.

What you may not do

The service is yours to use for legitimate recruitment work. The following are out of bounds, and the list exists so a suspension is never a surprise.

• Loading personal data you have no lawful basis to hold, or data you obtained in breach of a third party's terms.
• Using Pulse or its integrations to send unsolicited bulk messages, or to contact people who have opted out or are on a do-not-contact list.
• Scraping, crawling or bulk-extracting the service by any means other than the export feature we provide.
• Attempting to reach another workspace's data, probing security controls without a report to us first, or interfering with the service's availability.
• Reverse engineering the service, or reselling or sublicensing access to it without our written agreement.
• Uploading malicious code, or content that is unlawful, defamatory, or infringes someone else's rights.
• Using the AI features to generate content that misrepresents a candidate, or to make an employment decision without a human reviewing it.
• Loading special category data the product is not built for, in particular health records.

Your data and your content

You own the candidates, clients, notes, documents and everything else you put into your workspace. We claim no ownership of it and we do not sell it.

You grant us the limited licence needed to run the service: to host, store, back up, transmit and display your content so the product works for you and the people you invite, and to process it through the sub-processors named in the privacy policy when you use the features that call them.

You are the data controller for candidate and client records, and we are your processor. The privacy policy sets out what that means in practice and it is the data processing terms between us.

Your candidates, clients and history export whenever you want, including after you cancel.

Fees and billing

Prices are stated in US dollars and exclude any tax that applies to you. These are the terms as published on the pricing page.

• No credit card to start your pilot.
• You are charged $50 for your first month once you decide to continue, then $50 for months two and three.
• From month four the plan is $299 a month.
• Yearly billing is not available during the founding period. When it opens it will cost less than paying monthly.
• Your candidates, clients and history export whenever you want, including after you cancel.

No refunds

We do not offer refunds. You keep access for the month you have paid for, and nothing renews after you cancel.

That is the whole policy. There is no cooling-off period, no pro-rata return for a part-used month, and no refund for a month you did not log in. We state it plainly here because a customer who assumes the opposite and finds out at the wrong moment has a fair complaint about how it was written, not just about the outcome.

The reason we can be this blunt is that nothing is taken from you before you decide to continue. You run the pilot without giving us a card, and the first charge only happens when you choose to carry on.

If we get something badly wrong, tell us. We will talk about it. That is a conversation, not a policy, and you should not read it as one.

Cancellation

Cancel anytime from settings, effective at the end of the month you have paid for. You do not need to email anyone or sit through a retention call.

After cancelling, your workspace stays available for export for at least 30 days, then it and its records are deleted. Ask us and we will delete it sooner, and we will confirm when it is done.

Suspension and termination

We can suspend or close a workspace if fees go unpaid after we have told you, if the acceptable use section is seriously or repeatedly breached, or if we are required to by law.

Except where the law forbids notice or the risk is immediate, we will tell you what happened and give you a chance to put it right. Where we can, we will leave the export working.

You can stop using Pulse at any time by cancelling. Sections that are meant to survive the end of this agreement do survive it: fees already owed, the liability limits, and the governing law.

We can discontinue the service itself. If we ever do, we will give at least 60 days notice so you can export and move.

Availability and support

We work to keep Pulse available and fast, and we do not offer a contractual uptime guarantee during the founding period. Publishing a number we have not yet measured over a full quarter would be a promise made out of optimism.

Planned maintenance is announced in advance where we can. Support runs during UK business hours by email at operations@recruitergtm.com.

The service changes as we build. We will not remove a feature you depend on without notice, and we will not silently change what you are paying for.

The AI features

The AI features are assistive. They summarise, draft and surface what is already in your workspace, and the research feature reads the open web. They can be wrong.

Check anything you are going to act on, and never send a candidate or a client something generated by the model without reading it first. You remain responsible for what your agency sends and for the employment decisions you make.

AI usage is metered in credits against your plan. If a provider fails, the run fails and the credits are returned rather than charged for an answer you did not get.

Third-party integrations

Where you connect a third-party tool, that tool is governed by its own terms and its own privacy policy, and we are not responsible for what it does or for it changing.

You are responsible for the credentials you paste in and for having the right to use them. We store them encrypted and never send them to the browser.

Warranties

We provide Pulse with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is, without other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error free, or that the AI features will produce a particular result.

Limitation of liability

Neither party limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit to be limited. Nothing below changes that.

Subject to that, we are not liable for indirect or consequential loss, for lost profits, lost revenue, lost placements, lost business or lost goodwill, or for the cost of substitute services.

Subject to the first paragraph, our total liability arising out of or in connection with this agreement is capped at the total fees you paid us in the twelve months before the event giving rise to the claim.

You are responsible for keeping your own copy of anything you cannot afford to lose. The export feature exists for exactly this, is available at any time, and using it is the practical answer to this clause.

Indemnity

You will cover us against claims arising from the personal data you loaded into Pulse without a lawful basis, from your use of the service in breach of the acceptable use section, and from your breach of a third party's rights. We will tell you promptly about any such claim and let you take conduct of it.

Changes to these terms

We can change these terms. The date at the top changes and the version history at the bottom records what changed.

For a material change we will email account holders at least 30 days beforehand. If you do not accept it, cancel before it takes effect. Continuing to use the service after that date is acceptance.

Governing law and jurisdiction

This agreement and any dispute arising out of it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

That is the honest choice rather than a convenient one: RecruiterGTM operates on UK time, the service is run from the United Kingdom, and your data is stored in London. Naming a jurisdiction with no connection to where the service actually runs would be worse for both of us.

If a court finds any part of these terms unenforceable, the rest continues to apply. A right we do not enforce immediately is not a right we have given up.

This agreement is between you and us. Nobody else has rights to enforce it. You may not assign it without our consent; we may assign it as part of a sale or reorganisation of the business.

Legal and privacy enquiries

Questions about this document, a data request, or anything else legal: write to us and a person will answer.

Email operations@recruitergtm.com. These terms have been written to be clear and accurate, and they have not been reviewed by a lawyer.